Service failures. Service failures include shipments that were delivered late for reasons related to carrier network disruptions. These potential savings are commonly referred to as: Money Back Guarantees.

Late deliveries not eligible for refund are filtered from the report of findings. This include the following:

• Weather delays
• Scheduled holidays
• Customs delays
• Valid address corrections
• Signature not available at time of delivery
• Delivery change requests
• Oversized and overweight shipments

Service types where Money Back Guarantees are not eligible are filtered from the report of findings.

Adjustments in the time of day cut-off values on rural deliveries are processed according to the time of day cut-offs provided by the carriers are filtered from the report of findings.

Manifested, not shipped. Carriers charge for shipping labels printed, even those that are not used. These can be voided for a refund when not intended for use.

Invalid saturday surcharges. Pickups and deliveries scheduled for Saturday are charged additional fees. These fees are recoverable in the case of no action on the scheduled date.

Invalid residential surcharges. Commercial addresses are sometimes charged additional fees reserved for residential addresses. These fees are recoverable when such fees are incorrectly applied.

Invalid delivery area surcharges. Rural delivery zones are charged additional fees. These fees are recoverable on recent shipments when incorrectly applied.

Invalid fuel surcharges. Fuel surcharges are applied to shipments that are delivered to residential addresses and extended delivery areas.

Invalid dimensional weight surcharges. Scanned adjustments to shipments that increase the rated weight of the shipment.

Duplicate charges. Shipments billed multiple times to shipping accounts.

Lost and damaged. Shipments eligible for refund from damage incurred during transit.

Discount mistakes. Performance pricing and discounts are analyzed in the full evaluation performed on customer accounts. This requires input of discount rates. Comparison of discounts on component costs for shipments included within the invoices provided is the extent of the analysis performed here.

The online billing systems provided by FedEx, UPS and DHL include electronic copies of recent invoices. Information on how to download the invoices on each carrier website is detailed within this page.

Yes, this app was designed to support FedEx, UPS and DHL.

Yes, this app can be used on a mobile or tablet device. To do so, you must input your login credentials for your FedEx, UPS or DHL Express account. Recent invoices posted to your shipping account are downloaded automatically. If you don’t want to provide logins, then the shipping invoices will need to be retrieved manually, using the directions specific to each carrier detailed on this page.

Refund success rates are derived from empirical data from more than one thousand different shipping accounts, with a statistical significance p value greater than .05. Attributes related to the shipment and the type of claim being filed are both considered in this model.

Take for example the attribute of service type in the context of service failure (late delivery). The probability of refund success for a domestic shipment sent with the service type of FedEx Home Delivery® is different than a similar shipment sent with the service type of FedEx Ground®. Consideration for such variables yields accuracy in the report of findings.

The analysis is limited to the last few weeks of shipping invoices. This limitation is imposed by the carriers, and is based on technical limitations, of which our system has no control. This sample of data, is enough to extrapolate over longer periods to provide annualized projections on the expected refunds and subsequent savings.

No. Running this analysis has no effect on your relationship with the carrier. The intent is to use this report is to help you evaluate performance. The findings aren’t shared, sold, rented or traded with third parties.

Late deliveries not eligible for refund are filtered from report. This include the following:

• Weather delays
• Scheduled holidays
• Customs delays
• Valid address corrections
• Signature not available at time of delivery
• Delivery change requests
• Oversized and overweight shipments

Service types where Money Back Guarantees are not eligible are filtered from the report of findings.

Adjustments in the time of day cut-off values on rural deliveries are processed according to the time of day cut-offs provided by the carriers are filtered from the report of findings.

Waivers on service failures (late deliveries) are common. This is just one point of the analysis and report of findings, and as it relates to your account, will need to be adjusted with consideration to the type of waivers that are on your account. Time of day, multi day, there are many different types of waivers. In the follow-up discussion with our team, be sure to mention that a waiver exists, so that the prospectus of savings can be modified accordingly.

Third-party shipments manifested on your account and billed to third-parties are included in the shipping activity data.

Third-party shipments manifested by a third-party shipper and billed to your shipping account are included in the shipping activity data, cost data, and prospectus data.

A standard claim amount specific to each carrier is used to approximate the refund amount expected on shipments damaged during transit.

There's no cost in running this analysis and generating the report of findings. The intent of this app is to showcase the quality of analysis built into our enterprise software.

The amount of time it takes to analyze your invoices depends entirely on the number of shipments included within. For most users, the analysis will generate within a minute. For larger customer, the analysis could take up to an hour. In such cases, rather than making you wait, the system will email you a report of findings, and link to view the charts and graphs in an interactive report of findings.

Yes. Charts related to each of your shipping accounts are available within the interactive report of findings, and allow you to manipulate the data to see metrics related to specific shipping accounts. In addition to this, individual reports can be ran separately, one-by-one. To do so, complete each report before running the next. Our team can help you with batch processing.

The next step after analysis is to sign up for the enterprise transportation cost management service. Claims must be filed for the savings to be secured. If you're working with a different transportation cost management company currently, then be sure to chat with our team about the fee free transportation cost management services that exists to see if you’re eligible to qualify.

This instant analysis was designed to be a self-help tool with real-time processing. The interactive reports generated expire after use. The PDF reports generated can be downloaded and emailed to team members, which is recommended to preserve the report of findings.

The limits placed on users are security measure, designed to help keep our system fast and your data secure. If you’ve encountered a security measure, then wait some time and try your request again, or contact our team for assistance.

Shipping invoices uploaded to this report are analyzed for potential savings. Login shipping credentials, if needed, are used to download shipping from inside your shipping account. We do not share, sell, rent or trade your information with third parties and do not use your information in any way that would violate our terms of service or privacy policy.